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Customer Service

Terms and Conditions, Shipping information

  • How to order
  • How to pay
  • Order Cancellation
  • Return and Refund
  • Shipping and Delivery


Contact

  • Phone: 773-256-9148 (Mon~Fri, 9am~6pm CST)
  • Email : admin@webplusbeauty.com
  • Mailing address :
    PK Beauty Supply
    (attn: WEBplusBeauty)
    P.O Box 436979
    Chicago, IL 60643

admin@webplusbeauty.com

How to order

  • If you're a new customer, take a look at placing Your First Order ? See the below.
    Otherwise, just skip it.
  • The minimum order value is $3 for domestic order , $10 for foreign order. Your order need to reach to minimum order value. The extra handling fee may be included for the order under the minimum order value.
    (the minimum order value means the subtotal excluding coupons, gift wrap, shipping and tax on the "Checkout" page).

    Placing Your First Order
  • Find what you want to buy ! => If you already know what you want to buy, just type its name in any of the search boxes around the website. You also can use menu buttons to find an item.
  • Add it to your shopping cart ! => Just click the "Add to Cart" button on the item's product information page. The Shopping Cart is where you store items you intend to buy. You can always delete items from the Cart or update quantity if you change your mind.
  • More Items ? => Just click "Keep Shopping" button. When you've added everything you want to the Cart, click "View Cart" in the top right-hand corner of the page.
  • Want to finish shopping ? => Click "Check Out" button and then follow the directions to put in your information.
  • Cancelled order: Your order will be declined if your billing/shipping information does not match with the information on your credit card or your order required more information to continue and we did not receive that information.

How to pay

How do you want to pay for your order?

    Credit/Debit card:
  • We accept Visa, Mastercard and Discover credit/debit cards.
  • We are confident about the transaction security we offer and back-up every purchase made online with a security guarantee.
  • Please make sure that your billing/shipping address and telephone number are all correct.
  • Otherwise, it will delay your order.

PayPal:
We also accept payment through PayPal. Please ask PayPal how to do it.

Money Order:
Pay to : PK Beauty Supply
Please send it to below address.
PK Beauty Supply
(ATTN: WEBplusBeauty)
P.O Box 436979
Chicago, IL 60643

Wire Transfer:
Please contact us by email or phone call

    Note:
  • The customer is responsible for any customs, fees or other additional charges that may be placed on the shipment.
  • If you live in Canada, you should expect the customs/border to add import duties, taxes, and fees that you will need to pay when the package is delivered.
  • If you make any charge-back or any payment claim, $20 will be charged.


Order Cancellation
You can cancel your order at any time before you click on the CHECKOUT button on the payment screen by emptying your cart or closing your browser.
If you wish to cancel your order after you have clicked CHECKOUT, contact us immediately via email at at admin@webplusbeauty.com or via phone at 773-256-9148 and we will not dispatch the order and refund your credit card with the order amount.

Return and Refund
If you are unhappy with your purchase, you can return it to us in its original condition within 10 calendar days of the date you received the item, unopened (with any seals and shrink-wrap intact).

  • You must contact us via email at admin@webplusbeauty.com or via phone at 773-256-9148.
    We reserve the right to refuse refunds to any package received without contacting us.
  • All the returned items must be in the original conditions with original package, including all of its included contents, otherwise the returns will be refused and your returns will be sent back to you with charging the shipping fees.
  • In case of the item which is warranted by manufacturer, no returns will be allowed.

Product Return Conditions: We are unable to refund items that are open, used, damaged, defective or incorrect.
  • Hair Care/Skin Care Products : All such products must be returned in original package, unopened. It must be returned within 10 calendar days of the date you received the item.
  • Electrical Products: All electrical products may be returned in original package, in original condition. It must be returned within 10 calendar days of the date you received the item.
  • Magazines : No returns will be accepted on any magazines.
  • Clearance/Sale Items: No returns will be accepted on any item that is on sale or clearance.

Please, send back the item via UPS ground or USPS Priority to our mailing address.

Please be aware that shipping and handling fees are not refundable.
Also, the restocking fee 10% for the price you paid for the item will be charged.

Shipping and Delivery

How long it will take?
We quickly dispatch your item, usually one day after you placed your order.
However the shipment may be delayed due to circumstances such as credit authorization, backordered item, insufficient or inaccurate information provided when placing the order and incomplete payment. not being available for signature upon delivery.
The delivery terms may be delayed due to the carrier's reason or not being available for signature upon delivery. (No time guaranteed delivery)


Your shipping cost will be calculated automatically by our system.
But If the total weight of your items is over limit, the shipping cost may not be calculated automatically and then we will contact you after recalculate the shipping cost.

Shipping Methods

1) US & US territories ; US 48 continental states, Alaska, Guam, Hawaii, Puerto Rico, and Virgin Island.
  • Standard (US only, 3-7 business days) : expected to be delivered within 3 ~ 7 business days
  • Express (US only, 1-2 business days) : expected to be delivered within 1 ~ 2 business days
  • The packages will be delivered by USPS or UPS.
  • 2) US Military : APO/FPO/DPO address
  • APO/FPO/DPO (US Military only)
  • The packages will be delivered by USPS.
  • 3) Other countries outside the United States
  • International Standard (All countries except US) : expected to be delivered within 6 ~ 15 business days
  • The delivery terms depends on destinations and no time guaranteed delivery.
  • Any duties, taxes, and/or fees that be imposed by the rule/law of the destination country may be required by the carrier or the facility of the destination country. The buyer or shipment receiver is responsible for the charges.
  • Please be aware that we do not know import regulations of your country. Because every country has own restrictions & prohibitions for certain items or ingredients, this is your responsibility to figure out the restrictions before ordering items.
  • $$$ Please make sure that your shipping address is 100% right.
    Incorrect or insufficient shipping address may cause a package to be returned or an additional cost ($12) for the correction.
    You are responsible for charges incurred by the refusal or return of package by providing us wrong information.
    The charges include sending and returning shipping fees, taxes and duties, and carrier's processing fees.

    Got a Problem with a Delivery?
    If you are in the United States, double check your address and email us (admin@webplusbeauty.com).
    We will let you know the tracking number for your package.

    If you are outside of the United States and did not receive your package 30 days after the shipment, email us for investigation.
    It will take 12~16 weeks to finish the investigation.
    We will issue a full refund for the price you paid after the investigation.

    APO/FPO Priority Mail: You've supposed to receive your package in 5~15 business days after shipment.
    If you do not receive your package 30 days after shipment, please email us.
    We will file a claim to the US Postal Service.
    It will take 8~16 weeks to have result and we will let you know the result by email.



    PK Beauty Supply
    5005 Enfield Ave, Skokie, IL 60077